Frequently Asked Questions
Our business evolved over time and The HELPcard / HC Processing names reflected our early journey starting back in the 1980’s where our business was mostly centered around patient financing programs. Today we serve a wide array of verticals and the Vive name captures the energy and enthusiasm we have in serving you!
No, our company was not purchased and is not merging with another company. We are just changing our name
No, your merchant number will remain the same.
No, your existing agreement with us has an assignment clause that will allow our services to continue without any interruption during our name change.
No, the offerings will remain the same, only our name is changing.
No, the APR, minimum monthly payment and other terms that were presented to the customer at account opening or since the last terms and conditions notice will stay the same. Our legal name is changing from Dent-A-Med., Inc. to Vive Financial. Vive Financial will be used on future terms and conditions notices after January 30, 2020.
No, call us at 866-643-0772 with any questions. Our hours of operation are M-F 9am to 7pm and Saturday 1pm – 5pm Eastern Time.
Yes! The same team will be servicing your account and we look forward to hearing from you.
Yes, to vivecard.com after January 30, 2020. You can visit helpcard.com for online account management until January 30, 2020.
Please call us at 866-643-0772 with any additional questions!